Market Messaging Integration

Overview

For SIP (Safe Installation Provider) and EMO (Emergency Metering Operator) accredited organisations, JobWay automates the market messaging required when performing isolations and re-energisations. Ensure compliance with industry notification requirements without manual intervention.

SIP Messaging

Pre-Isolation Notification

Before your engineer isolates a supply:

• Automatic notification to relevant parties
• Confirmation of notification delivery
• Record linked to job

Re-Energisation Confirmation

After work is complete:

• Confirmation message sent automatically
• Timestamp recording
• Supply status update

EMO Messaging

Emergency Notifications

For emergency metering operations:

• Priority message handling
• Escalation notifications
• Status tracking

Out-of-Hours Events

When responding outside normal hours:

• Appropriate message routing
• Response time recording
• Follow-up scheduling

How It Works

1. Job Trigger

When an engineer marks an isolation or re-energisation in the JobWay mobile app, the messaging workflow triggers automatically.

2. Message Generation

JobWay compiles the required notification:

• MPAN/MPRN details
• Event type and timestamp
• Engineer identification
• Site details

3. Delivery

Messages are sent via the appropriate industry channels:

• Real-time delivery
• Delivery confirmation
• Retry on failure

4. Recording

Complete records are maintained:

• Message content
• Delivery timestamps
• Acknowledgements
• Any responses

Compliance Dashboard

Message Status

Track all notifications:

• Pending messages
• Delivered confirmations
• Failed deliveries
• Outstanding responses

Performance Metrics

Monitor your messaging compliance:

• Notification timeliness
• Delivery success rate
• Response times

Audit Reports

Generate reports for:

• Industry audits
• Internal compliance review
• Accreditation renewal

Integration with SIP Workflow

Market messaging is fully integrated with JobWay's SIP workflow:

1. Job scheduled → System identifies isolation requirement
2. Engineer arrives → Pre-work checks confirmed
3. Isolation performed → Notification sent automatically
4. Work completed → Job marked complete
5. Re-energisation → Confirmation sent automatically
6. Job closed → Full record available

Getting Started

Market messaging is enabled as part of your SIP/EMO accreditation support. Contact our team to configure your messaging credentials and notification workflows.